IT Support Engineer Required in Dubai - - Dubai

IT Support Engineer Required in Dubai -

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Core Responsibilities:

Provides day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure
optimum operational efficiency
Installs, configures and troubleshoots desktop systems, workstations, servers, PDAs, POS, tablets, projectors and printers in
a heterogeneous environment of corporate and stores
Provides second-level procedural advice to users on technical issues and performs preventive maintenance, either over the
phone or in person for all the remote locations (stores) as and when needed
Utilizes soft skills and troubleshooting skills to resolve customer/business issues and questions in a timely and efficient
manner
Handles and facilitates various network designs, cabling and implementation
Identifies configuration details for users/service needs, such as Network Switching, Desktop/Laptop etc.
Prioritizes and escalates (third level) support incidents and requests based on business impact and documented guidelines
Assigns third-level issues to assigned internal teams and/or vendors and liaise with senior support teams and/or vendors
regarding the progress of their action on assigned problems
Ensures technical queries not progressing are escalated to seniors according to established procedures to ensure
resolution promptly
Loads the operating system on PCs under GMG policy
Adheres to the maintenance of software upgrade schedules (e.g. running patches) for individual desktops at the corporate
office(s) and store locations
Advises and trains users to prevent repeated problems
Documents, tracks and monitors user/business incidents in the ticketing system to ensure a timely resolution
Assists in managing the spares inventory of IT infrastructure like printers, printer toners, desktops, cables etc. across all the
locations of GMG (corporate offices and stores)
Monitors the effectiveness of IT security procedures on an ongoing basis and recommends changes/updates, if any to the
Information Technology Manager
Ensures equipment required for recovery is in place
Follows recovery procedures in case of unexpected circumstances affecting normal operations

Drives a culture of feedback and coaching in the Department by providing feedback on an ongoing basis, identifying

development needs and coaching the employees on the areas of improvement

Requirements:

Bachelor's Degree
With 5 years minimum relevant experience

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Posted on : last year, #375, 1 views

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