IT Support Engineer Required in Dubai - Dubai

IT Support Engineer Required in Dubai

Job Purpose - The IT Support Engineer provides effective IT assistance across all aspects of the business and will provide advanced support to the IT Administration team and Management. He/ She is responsible for supporting and maintaining the of all IT-related hardware/software. The position provides exposure to complete range of IT-related projects and operational activities and day to day operations.

Job Description.

Responds to IT technical assistance requests
Diagnoses & resolves technical hardware and software issues.
Support all the site(s) IT activities and the local IT site operations
Install, configure, and troubleshoot computers, and mobile devices (IOS and Android)
End-to-end knowledge on IOS and Android Features and supporting skills
Installs, configures maintains printers, copiers, AV systems, Meeting room equipment, Microsoft Teams, Zoom clients
Configures official email via internet on mobile phone device
Perform periodic patch management for all computers
Ensures business related software applications are installed and updated.
Requests, follows-up, configures, operates and monitors site internet connection.
Implement corporate polices in the site and escalate in case of any conflicts
Good in ITIL Process knowledge and provide the end user support within SLA and criticality
Performs other duties as required.

IT Security

Safeguard AMICOGROUP Information as per Information protection requirement
Participate and support information security awareness, training and educational activities.
Comply with IT Policies (Governance and IT Security) and comply with all applicable system and security controls /Clause and LAWs.
Report an Information Security incident timely manner and action per management direction
Prioritize Information security activities and ensure it is part of day-to-day responsibilities.

Professional Skills Required.

Good Understanding of LAN, WAN, WIFI, Windows Client OS, iOS, MAC and Android.
Advanced knowledge in Windows 10, 11 Professional or Enterprise, MAC OS skills
Good Customer Service Skills
Good Technical Report Writing Skills
Good Analytical Skills
Very Good IT Hardware Maintenance Skills

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https://ae.linkedin.com/jobs/view/it-support-engineer-at-amico-group-3734705446?

Posted on : 11 months ago, #2953, 1 views, Edit

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