IT Service Desk Analyst Required in Dubai - Dubai

IT Service Desk Analyst Required in Dubai

Job Title: IT Service Desk Analyst
Location: Dubai
Reporting to: Lead Service Desk Analyst/Service Support Manager

The Technology Service Desk Analyst will work in a busy and challenging environment at Foster + Partners providing 1st line IT support and guidance to internal customers via telephone, email and face to face. The role demands a very high standard of customer service and a willingness to provide excellent IT support services

Responsibilities

Service Management

Provide excellent IT support to all Foster + Partners staff
Provide 1st level technical support and advice
To contribute, or otherwise assist, as required
Respond to and process incidents and service requests
Effective handling of complaints and escalations
Monitor and take ownership of incidents to resolution, providing regular customer updates and follow up after resolution
Liaise closely with other IT teams on incidents requiring multiple discipline involvement
Installing F+P approved software onto user’s machines
Promote and follow established procedures
Active Directory and Exchange User Management
Provide Remote User and Site support • Provide Microsoft Outlook email client support
Configure Foster + Partners provided mobile devices
Troubleshooting basic printer issues
Maintain an up-to-date knowledge of relevant IT applications and technologies Administration
Understand and adhere to all elements of Foster + Partners technical standards, licensing requirements and security policy
Thorough knowledge of and compliance with Foster + Partners procedures and standards

Qualities and skills required
Able to demonstrate ability to undertake the above responsibilities
Excellent telephone manner
Legally able to work in the country in which the position is based
Good working knowledge and experience with Microsoft Operating Systems
Good working knowledge and experience with the Microsoft Office 365 suite
Good working knowledge and experience with remote administration tools
Experience with using call logging software preferably Freshservice
Knowledge of common software applications and willingness to learn about others used in the practice
Knowledge and experience of Active Directory and Exchange administration in a professional capacity
Good knowledge of iOS configurations.
Able to work 8 hour shifts Monday – Friday, between 8:00 – 19:00 on a rotating weekly basis

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Posted on : last year, #905, 1 views

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