Information Technology Manager Required in Dubai - Dubai

Company Description

Al Safadi Restaurants is a company specializing in Lebanese cuisine. It has five branches in Dubai and one branch in Abu Dhabi, UAE. Our focus is on delivering the highest-quality food and service standards through a skilled and dedicated team.

Role Description

This is a full-time on-site role for an IT Manager who will be responsible for managing and maintaining all technology infrastructure, ensuring efficient operation of restaurant-specific IT systems such as but not limited to Point of Sale (POS), kitchen management, and customer relationship management (CRM) systems, HRMS systems and company’s various ERP systems.
Ensures the proper installation and implementation of all IT-related infrastructure for current operating and upcoming restaurant branches.
To enhance operational efficiency and customer experience by implementing and supporting innovative technologies.

Key Job Responsibilities:

POS System Management:

Oversees POS system installation, maintenance, and troubleshooting, ensuring accurate transaction processing, inventory management, and customer service.
Network and Security Management:

Maintain secure and reliable networks across restaurant locations. Ensure data security, PCI compliance for handling credit card transactions, and protection of customer information.
Software and Hardware Management:

Manage restaurant-specific software such as kitchen display systems (KDS), online ordering platforms, reservation systems, and mobile apps.
Monitor and manage hardware such as terminals, handheld devices, printers, and digital menus.
Data Analytics and Reporting:

Oversee data collection from restaurant systems to track sales, customer preferences, and inventory levels. Provide insights and reports to support business decisions.
Team Support and Training:

Provide technical support and training for restaurant staff on all IT systems, ensuring quick resolution of any system-related issues.
Vendor and Service Provider Management:

Manage relationships with third-party IT vendors and service providers for system updates, troubleshooting, and new technology implementations.
Cybersecurity:

Ensure that all systems comply with industry regulations such as PCI-DSS and implement cybersecurity measures to protect restaurant operations and customer data.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field. Industry certifications (e.g., CompTIA A+, ITIL, or Cisco certifications) are preferred.
5-7 years of experience in IT management in a restaurant, hospitality, or retail environment preferably with previous experience in the UAE.
Experience with restaurant management software, POS systems, and online ordering platforms.
Expertise in managing POS systems and other required ERP systems(e.g., Squirrel, Sapaad, Sky Bayan, SAP)
Proficiency in network management, cloud computing, and cybersecurity.
Strong analytical and troubleshooting skills to quickly resolve technical issues in a fast-paced restaurant environment.
Experience in leading IT projects, such as system upgrades, rollouts of new technologies, and restaurant expansion initiatives
Excellent communication skills to interact with both technical teams and non-technical restaurant staff.

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